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Passionate About Inspiring Others

Mary Foltz 

Chief Service Strategist 

Meet Mary Foltz, the esteemed customer service consultant based in Southern New Jersey. With a strong focus on delivering exceptional service, Mary is renowned for her expertise in designing and facilitating tailor-made training programs and seminars. Her areas of specialization encompass Customer Service, Leadership and Supervisory Development, Interpersonal Communications, and Embracing Change.


Since the establishment of her business, Service Counts!, in 2005, Mary has been sought after by leading organizations in hospitality, healthcare, finance, municipalities and manufacturing. Her valuable consultancy services have encompassed Service Leadership, Guest Experience Evaluations, Team Building, Manager Retreats, and anarray of training seminars and activities for individuals at all levels.

Before venturing into entrepreneurship, Mary carved a successful career with prestigious organizations such as Hershey Entertainment & Resorts, The Disney Institute, Marriott, Sheraton, and the Olive Garden. Her vast experience includes extensive research, program design, and delivery of training programs for hospitality managers. She also spearheaded the Guest Satisfaction and Performance Plus programs at a Four-Star/Four-Diamond resort, diligently ensuring AAA and Mobil standard compliance while providing comprehensive training to front-line employees.

Mary Foltz's unwavering commitment to exceptional customer service and her wealth of industry experience make her an invaluable asset for any organization seeking to elevate their service standards and foster a customer-centric culture.

Current projects include:

  • Customizing her Service is a Piece of C.A.K.E. program for the customer service
    department at Regupol, one of the world's leading processors of recycled elastomers.

  • Project management and training development for a 68-room, boutique luxury hotel
    being built in Aspen, Colorado

  • Developing training strategies and LMS administration for a Napa Valley winery with
    Cause Entrepreneurs located across the United States

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